If the initial fee is waived and you secure the appointment with a credit card, so long as you keep your appointment, nothing will be charged on your card.
If you must cancel within 1 week of your appointment, your credit card will be charged only if you fail to reschedule your appointment within 30 days of your cancellation. If you cannot keep your appointment and you choose not to reschedule, your credit card would be charged the $250 cancellation fee.
We only open a limited number of appointment slots per month due to providing a high degree of service to existing clients, as well as preparing for new client meetings. As a result, please cancel or reschedule your appointment time at least 7 days in advance so that if something comes up and you cannot attend your appointment, we have enough advance notice to open the slot to an awaiting family.
If you are charged the planning or review session fee, but engage the firm in the future, that fee will be applied as a credit to your engagement fee.
This policy only applies for 2-hour session appointments and not to 15 minute calls or post-engagement client meetings.
Thank you for your understanding.